Help desk outsourcing and outsourcing tech is evolving faster than ever. It’s important to keep up with these changes to ensure you’re using the best solutions for your customers. Today let’s have a look at the top three business tech trends you need to prepare for.
A few years ago, cloud computing and business automation solutions were considered groundbreaking solutions that were unique to only a few businesses. This isn’t the case today, though—now these are table stakes for every business. According to the latest Deloitte Global Outsourcing Survey:
Cloud-based systems will allow your business to operate from virtually anywhere with an internet connection. Business automation, on the other hand, is a valuable solution for completing repetitive and programmable tasks. It helps you avoid mistakes while freeing up your talent resources for more specialized and income-generating tasks.
Majority of businesses today use one or both solutions in their operations to improve productivity. More importantly, both these solutions proved crucial when the pandemic hit. The cloud model is tailored to remote-working, while business automation ensures operations run uninterrupted and the transition from office-based to remote work is seamless. Companies now require these whenever they seek out business support outside their organizations.
Without adequate data privacy and security, data runs the risk of the being easily accessed through cloud computing and cloud-based systems. As a result, these measures are an important factor in business. The Global Outsourcing Survey identified data security as the most cited concern among businesses, with compliance and regulation risks also highlighted. Having security measures in place to protect customer information is an important factor for your customers when selecting which businesses to trust. We go into this in greater detail in a previous blog—check it out for a complete discussion on cybersecurity, compliance, and data privacy protection.
You need to have a business continuity plan. The Global Outsourcing Survey highlighted the need for businesses to have better plans for delivering services from home offices, managing their own supply chains and keeping productivity high. At the same time, they have to maintain the level of data protection and customer service that their customers expect.
You need a flexible business continuity plan that can easily be implemented when unexpected circumstances arise. This plan should be applicable whether it’s a regional issue, which is what businesses usually prepare for, or a global standstill like the pandemic that we’re recovering from today. On top of that, you’ll need the accompanying technology to support uninterrupted service, whether in the confines of an office or from the comfort of your own home.
The good news is that keeping up with these trends—and any others coming up—isn’t something you have to do alone. Offshore outsourcing helps you implement these solutions seamlessly so you can keep serving your customers while improving your processes and technology solutions. We’d love to tell you more about it—get in touch with us today and let’s talk about how Staff Domain can help you with your business technology needs.
An Australian Business Process Offshoring (BPO) organisation focused on supporting small to medium businesses, Staff Domain, Inc. is committed to helping its partners overseas achieve cost savings and rapid growth through end-to-end offshore recruitment and operational management.
Based in Pasig City, Metro Manila, Philippines, and with onshore offices in the United States, Australia and Hong Kong, Staff Domain outsource teams feature the best talent who take pride in the work and the professional choices they make. The company’s state of the art facility exceeds the expectations of working professionals and ensures productivity- a space where smart professionals and businesses can grow together.
Considering offshoring for your business? Visit Staff Domain to get learn more and get started.
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