Offshore HR Support: You Manage the Work. Staff Domain Manages the Employment.
Offshore HR support from Staff Domain covers the full employment lifecycle: payroll, statutory benefits, leave management, performance support, compliance, and employee wellbeing — across the Philippines and South Africa, two legal frameworks, and every regulation that applies. You focus on what your team delivers, not how they’re employed.
What Staff Domain Handles
Offshore Payroll & Compensation Management
- Monthly payroll processing in local currency (PHP / ZAR)
- Tax withholding and filing with local authorities (BIR in Philippines, SARS in South Africa)
- 13th month pay calculation and disbursement (Philippines — mandatory by PD 851, paid by 24 December)
- Salary adjustments, overtime calculations, night differential processing (10% premium for 10 PM–6 AM in PH)
- You are invoiced a single monthly fee in AUD. Staff Domain handles all local currency conversion and payments
Government-Mandated Benefits Administration
Philippines
- SSS (Social Security System): 15% graduated contribution, employer ~10% / employee ~5%
- PhilHealth (National Health Insurance): 5% of basic salary, split equally
- Pag-IBIG / HDMF (Housing Fund): 2% employee contribution, 2% employer match
- Registration, monthly contributions, loan facilitation, and claims processing — all managed by Staff Domain
South Africa
- UIF (Unemployment Insurance Fund): 1% employer + 1% employee
- SDL (Skills Development Levy): 1% of total payroll
- COIDA (Workers’ Compensation): Employer-paid annual assessments based on industry risk
- PAYE processing and submissions to SARS
Leave Administration
- Service Incentive Leave (SIL): 5 paid days per year (Philippines)
- Annual Leave: 21 consecutive days (South Africa, per BCEA)
- Maternity, paternity, and solo parent leave per local legislation
- Holiday calendar management — 18+ Philippine holidays and SA public holidays coordinated with your business calendar
- Leave tracking, balance monitoring, and accrual management
Onboarding & Offboarding
- Employment contracts compliant with local labour law
- Pre-employment medical and background checks
- Equipment provisioning and security stack configuration
- Day 1 orientation covering company culture, SD-OS framework, security protocols, and communication standards
- Offboarding: clearance processing, equipment retrieval, system access revocation, final pay computation, certificate of employment
Performance Support
- Regular check-ins between your CSM and team members
- Structured performance improvement plans when needed
- Disciplinary processes compliant with local labour law (due process requirements in PH are particularly detailed)
- Facilitation of performance reviews — your framework, our logistical support
- SD Summit clients: full SD-OS Performance Pillar with career pathing (Learner → Practitioner → Master) and Quarterly Route Reviews
Employee Wellbeing
- Premium HMO health coverage (Philippines) including dependent coverage
- Competitive medical aid contributions (South Africa)
- Regular employee engagement activities and team events
- Great Place to Work Certified in the Philippines — validated employee satisfaction
- Mental health support and wellness programmes
Compliance & Risk Management
- Full DOLE compliance (Philippines) including DO 174 contracting regulations
- BCEA compliance (South Africa) including working hours, overtime, and notice periods
- Labor dispute management and representation
- Regular compliance audits and policy updates as legislation changes
What You Handle (Hint: It’s Just the Work Itself)
Your responsibilities are deliberately minimal:
- Day-to-day management and work direction
- Setting KPIs, priorities, and quality standards
- Providing system access and training on your tools and processes
- Conducting performance feedback (with SD support as needed)
- Approving leave requests (leave tracking managed by SD)
That’s it. You manage the work. Staff Domain manages employment.
Your Dedicated Client Success Manager: The Bridge Between Your Business and Your Offshore HR
Every client is assigned a dedicated Client Success Manager who serves as the single point of contact between your business and the HR infrastructure behind your team. Your CSM:
- Coordinates onboarding and ensures your team member is productive from Week 1
- Manages holiday scheduling and leave coordination with your business calendar
- Facilitates performance conversations and improvement plans
- Escalates and resolves any employment issues (attendance, conduct, performance)
- Provides regular updates on team engagement and satisfaction
- Acts as cultural bridge between Australian management expectations and local working norms
Build Team
Let Staff Domain Handle the Offshore HR Support. You Handle the Growth.
See exactly how the HR model works for your industry and team size. We’ll walk you through the full employment lifecycle.
