Businesses worldwide are finding success with offshore outsourcing. You can too.
Offshore outsourcing is a great way to address your talent or growth challenges. However, not all providers work in the same way. Before you jump in, you need to ensure your business is set-up for success.
Staff Domain CEO & Co-Founder Justin Pavsic shares what businesses are best suited to offshore outsourcing, how to overcome common challenges and what you need to look out for when picking a BPO.
Offshore outsourcing is a great way to address your talent or growth challenges. However, not all providers work in the same way. Before you jump in, you need to ensure your business is set-up for success.
Bond University’s Independent research into firms who are successfully offshoring revealed ten critical success factors for working with staff in foreign countries
Select the right offshore outsourcing provider
Go for value instead of simply choosing the cheapest option. Pay attention to service offerings, case studies and transparency of offshore staff working conditions.
Get involved in the hiring process
Be involved in the interview process to ensure that the staff hired is a good fit with your onshore team.
Start by hiring senior staff
Hire senior staff initially. Focus on training and developing a small leadership group who can then hire and train junior staff.
Handover, training, and open communication
Formalise your training process with induction manuals and interactive technology-enhanced solutions. Encourage open communication and questions.
Integrate offshore staff
Build rapport between your onshore and offshore teams to reduce cross-cultural issues. Invite them to meetings and events and include them in as many company wide communication and initiatives as possible.
Assign a manager to offshore staff
Assign a local team member to manage your offshore teams’ workflows, and to act as a point for questions.
Getting the onshore team comfortable with offshoring
Offshoring is a change in management exercise. Let local staff know that this is about freeing them up for more time working with clients not replacing jobs.
Have the right technology set-up and skills
Find an offshore provider than can guide you through the set-up and technological requirements for working with your offshore team including security and data protection.
Formalise your business processes
Formalising business processes can take time but will give your offshore team a clear understanding of your expectations for tasks and how they should be done.
Have the right technology set-up and skills
Find an offshore provider than can guide you through the set-up and technological requirements for working with your offshore team including security and data protection.
Get a deeper look into hundreds of firms successfully offshoring and uncover their best practices thanks to this first of its kind independent research from Bond University. Discover how other small and medium businesses are getting offshoring right and learn from the mistakes they share.
