Leading Job Management Software Fergus: Scales Support Team Offshore to Drive Growth
Efficient customer support is vital for Fergus, a trusted job management software provider helping trades and service businesses run smoothly. As the company experienced rapid growth, scaling its customer support team — without compromising service quality or increasing costs — became a top priority.
Marvin Rebong, Customer Support Team Lead at Fergus, shares how partnering with Staff Domain helped them find skilled support specialists to meet growing demands:
“That’s why we wanted to scale up — to reduce costs and support our growing company. We looked for partners here in the Philippines, and that’s when we found Staff Domain. I believe Staff Domain has the ability to find and deliver highly skilled candidates. The recruitment process was really smooth and well-organised. It’s been nothing but positive so far.”
– Ronnie
Managing Director of Carrera by Design
With Staff Domain’s support, Fergus achieved:
- Scalable customer support solutions that meet growing business demands.
- Access to highly skilled and logical candidates aligned with technical support needs.
- A smooth and efficient recruitment process, including tailored assessments to ensure candidate fit.
Today, Fergus continues to thrive, supported by an offshore team that enables them to focus on growth, innovation, and exceptional service delivery.
Want to learn how offshore support can help you scale efficiently without sacrificing quality?
Download the full case study to discover Fergus’s journey and practical insights for growing your support team.
