IT solutions provider ramps up customer satisfaction with hired CSRs
Customer satisfaction is a critical performance metric for Cititec, an IT solutions provider dedicated to delivering personalised solutions and exceptional user experiences. Cititec turned to Staff Domain for tailored support and expertise to improve response times and achieve consistently positive customer feedback.
We spoke with Carlo Richetti, Managing Director of Cititec, about how constant communication fostered a culture of collaboration between their onshore and offshore teams.
“We want to make sure that our customers are serviced with a high level of expertise and a laser focus on providing good customer support. We engaged Staff Domain to bring on our first employee and we noticed an immediate turnaround in our response times and our customer satisfaction as well.”
– Sarah Hordern
Head of Customer Care
Want to know how offshore support can drive results for your business?
Download the full case study to learn more about Cititec’s journey on how Staff Domain help fill the roles needed to ensure continuous operational success.
