Transforming Customer Support with Staff Domain
EatFirst is a game-changer in the corporate catering industry, offering seamless event and meal solutions for businesses across the APAC region. By connecting organisations with a robust network of suppliers, EatFirst ensures that office gatherings are not just productive but also enjoyable. Their commitment to excellent customer service has driven their need for a strong, responsive support team.
“We had a really high volume of work coming in and we’re in the stage of our business where we’re growing quite rapidly. So we needed to get some resourcing really fast and add a lot of capacity into the team.”
– Sarah Hordern
Head of Customer Care
With the addition of three highly skilled customer service offshore team members from Staff Domain, EatFirst achieved:
- Higher customer satisfaction through seamless customer service support.
- Customer service operation improvement by additional members.
- Improved productivity for the customer service department.
