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Top BPO status underscored with Great Place to Work certification


Staff Domain, a top bpo that helps businesses worldwide outsource offshore to Philippines and South Africa, is proud to reveal it is now certified as a Great Place to Work in the Philippines.

An overall score of 81% in the Great Place to Work Trust Index earnt Staff Domain the title, hot on the heels of our Stevie Award 2023 win.

We would argue our South African office is a Great Place to Work too, however, the certification doesn’t exist there as yet so we can only crown one market for now.

The Great Place to Work Trust Index is based on an employee survey that rates the core areas of organisation culture on which trust is built, based on staff experience and perception. These areas include:

  • The credibility of the Management Team
  • Pride in the organisation and its work
  • Respect
  • Camaraderie
  • and fairness across the company
Top BPO team posing with sign at Staff Domain

One of the many highlights of the certification process was that 90% of our staff believe we treat people fairly regardless of race, age, sex, and gender. In a corporate world where psychological safety is on top of the agenda we are truly happy to see that on these critical areas, our people feel safe. This is fundamental to any individual’s ability to lead a happy life and perform at their best level at work.

What are the certification means to a leading BPO

One of the great benefits of offshoring is the ability to fill talent gaps cost effectively when local recruitment is challenging. To anyone considering offshore outsourcing, it proves that as a great place to work, we are able to attract the country’s best talent. And to those looking for a new job in the Philippines, it proves we’re a business worthy of their talents.

Since inception, Staff Domain set out to be a Great Place to Work, before even knowing the certification existed. We wanted to build a cool, fun environment, provide the best tech and workplace for ultimate productivity and lead the way in ethical outsourcing to combat modern slavery.

We have three core pillars to our culture that support our vision, mission and values.

Work Hard

Those who take their job seriously want serious business tools to work with. Every team member at Staff Domain receives:

  • Current, business grade computers
  • Dual monitors
  • Large workspaces with ergonomic chairs
  • Regular training and development opportunities
  • Collaboration software
  • Stable, high speed internet (including Wi-Fi) and redundancies
  • The potential to travel

Play Hard

Everyone needs a break from daily grind. Staff Domain is known for something not many BPO companies offer and that is regular, engaging all staff events. Whether it’s being gifted on mother’s or father’s day or an all out Summer Camp that’s off the grid – there’s no shortage of:

  • Team building trips
  • Video / game comps
  • Free lunches in the Chill out zones and lunch room
  • Weekly team hangs
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Breathe easy

Personal safety and security matters. Only a top BPO would go to the lengths we do to ensure our staff can breathe easy:

  • Top notch security in all our offices
  • Health care for all staff from day one, plus for a loved one
  • Life insurance
  • Referral bonuses
  • Health and Well-being programs

Our culture is a global one, ensuring that all our staff get afforded the same opportunities, treatment, fairness. We take great pride in the time and effort invested to deliver this to our outsourcing markets across the Philippines and South Africa, as well as our sales offices too in the US, UK and Australia.

A huge thank you to our Head of HR, Emerson Mendoza and the entire HR team for working so hard and truly acting as advocates for our people. And of course, we are nothing without our staff – so much so that they’re in our business name – a big thank you for living our values and helping us make Staff Domain a great place to work.

We are on a lifelong journey of improvement, innovation and evolution but it is nice, for our entire team, to be recognised along the way.

An achievement worth celebrating

In true Staff Domain style, the team marked the occasion with a party at head office in Ortigas. The Accoustic party included performances from the musicians on the team, including unofficial musicians with a penchant for Karaoke! Those unable to attend joined in via Facebook Live or enjoyed a small tea party of their own at one of the four other Staff Domain offices.

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Want to Join the Team?

Anyone in professional services that wishes to join our team should explore the list of current job openings in the Philippines and South Africa.

Want to grow your business with one of the top BPO companies in the world?

Contact us today for an obligation free discussion on how outsourcing some of your business operations can transform your organisation and reduce your operating costs.

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