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Explore outsourcing solutions for UK Businesses

Customer Service Representative remote working opportunities​

Deliver exceptional customer experiences with skilled, personable and offshore customer service representatives 

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A loyal and happy customer base is key to any business’ success. The good news is, today, you can have a skilled customer service representative remote working from anywhere in the world, increasing the talent pool from which you can choose and reducing your costs.

Find qualified, English Proficient customer service representatives to join your team with Staff Domain. We will roll-out a custom recruitment strategy to help you find the top talent in global markets like the Philippines and South Africa. We conduct thorough background checks across skills, language, and soft skills. Expect candidates with excellent people skills and high levels of emotional intelligence as a result.

Staff Domain understands that customer service representatives act as a critical point of contact between your business and its customers. They are responsible for providing product or service information, responding to enquiries, and resolving any complaints. It’s vital to have caring, personable staff on your team – regardless of where they’re based. You need someone who can positively interact with customers, and act as a reputable representative of your business.

Leave it to your offshore customer services reps to deliver excellent experiences, and to Staff Domain to manage the rest. We offer an end-to-end service for clients. This includes equipping staff with world-leading tech and setting them up to work in our world class offices. We boost tenure through great employee benefits, investing in staff professional development, and fun social events. Plus, we manage all compliance, HR, and payroll processing so our clients can work effortlessly.

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Why hire a customer service representative?

Offer 24/7 support
Find qualified professionals
Expand capacity
Improve client experience

Offer effective customer support 24/7/365

With offshore outsourcing you’ll gain access to the time zone advantage. That is, the ability to hire staff to work your regular hours, or to provide support after hours. With this competitive advantage, you’ll be able to ensure customers are tended to in a timely and effective manner.
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Find professionals inherently good with people

Professionals in South Africa and the Philippines are known globally for their strong work ethic and personable nature. They will go the extra mile to solve a problem, handle enquiries, and ultimately ensure your customers are happy. Professionals in these nations are also highly educated and very good English speakers. The Philippines is ranked 18th and South Africa 12th in the world for global English Proficiency.
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Free-up value time for other work

Customer service is an important but time-consuming business function. Hire a dedicated customer service representative to cover tedious tasks like emails, chat support or phone calls. And in turn, free up valuable time and resources to focus on strategic work, strengthening relationships, and growing your business.
helpful-customer-service-representative-on-the-phone

Improve experiences, save on costs

Customer service representatives are trained to handle enquiries or complaints with professionalism and empathy. With these highly skilled professionals on your team, you’ll be able to ensure customers receive high-quality support. Plus, save on business costs! By hiring offshore, you can save up to 60-70% on salary costs in comparison to local talent, without sacrificing on quality.
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What tasks can I outsource to system administration staff?

Answering emails and phone calls

  • Direct incoming calls and emails to customer support representatives to handle.

Live chat support

  • If your business offers live chat support, a customer service representative can manage these chats and ensure customers receive prompt and effective responses. 

Technical support

  • A customer service rep will learn the ins and outs of your product or service. They will be a pro at communicating product or service information and resolving any technical issues.  

Complaint resolution

  • A customer support representative will be trained to handle any complaints in a friendly, helpful, and effective manner. And ultimately, ensure clients are satisfied with the solution. 

Explore more

Virtual Admin Assistant    Offshore Executive Assistants    Appointment Setting Services    Outsourced Marketing Services
Virtual Admin Assistant    Offshore Executive Assistants    Appointment Setting Services    Outsourced Marketing Services

Why Staff Domain?

We make business growth seamless.

Build your dream team with custom requirement.

Onboard staff effortlessly with our research-backed process.

Boost productivity by using our state-of-the-art facilities.

Drive staff tenure with fun social events and great benefits.

Manage staff stress free with 100% compliance, payroll, and HR support.

Rest easy with fixed, transparent pricing – and no hidden fees.