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Ethical Outsourcing and Staff Domain's Commitment


Modern slavery remains a pervasive and distressing global issue that affects millions of individuals worldwide. Modern slavery encompasses various forms of exploitation, including forced labor, human trafficking, debt bondage, and other coercive practices. It robs individuals of their freedom, dignity, and basic human rights. Unfortunately, this reprehensible practice continues to exist in different parts of the world, affecting the most vulnerable populations. And so, it is important than ever for offshore providers and businesses to adopt ethical outsourcing practices.

Historically, the offshore outsourcing or Business Process Outsourcing (BPO) industry has been associated with substandard work conditions and employment contracts that are stacked against the worker and very low pay.

From inception, Staff Domain was passionate about being a great place to work, ensuring fair treatment of all staff in all locations and upholding the rights of its workforce. It has also been encouraging, over the last two years in particular, to hear more and more clients ask us upfront to demonstrate how we approach ethical outsourcing.

Here’s what we tell them.

We employ directly

Staff Domain takes pride in directly employing workers as full-time employees. By doing so, we eliminate the possibility of co-employment or joint employment models. This means staff are an integral part of the client’s team in a full time and dedicated capacity, under the employment of Staff Domain. Therefore, allowing us to always ensure their fair employment.

We offer above-market salaries

Staff Domain prides itself on offering competitive rates to its staff. In fact, the majority of Staff Domain employees earn significantly higher salaries compared to local market standards for similar roles. This commitment to fair compensation demonstrates Staff Domain’s dedication to providing not just a reliable and skilled workforce, but also ensuring that employees are fairly rewarded for their hard work and contributions. By offering above-market salaries, Staff Domain aims to attract and retain top talent, fostering a positive and rewarding work environment for their offshore staff.

We have fair employment contracts

Staff Domain’s employees are provided with full-time employment contracts, similar to those used in developed nations like Australia, the US or the UK. These contracts are legally compliant in their respective countries of operation and align with Staff Domain’s corporate standards. These contracts aim to protect the rights of employees, promote job security, and provide a solid foundation for a mutually beneficial employment relationship whilst safeguarding the rights and protections entitled to employees under local laws. They include:

– Clear Terms and Conditions: These include details about job responsibilities, working hours, compensation, benefits, leave entitlements, non-compete clauses, confidentiality agreements, and other relevant terms. By clearly defining these aspects, employees have a clear understanding of their rights and obligations within the employment relationship.

– Non-Exclusivity: Staff Domain’s employment contracts do not impose exclusivity on employees. This means that employees have the freedom to pursue additional employment opportunities if they desire, allowing them to diversify their income streams and professional growth – which is critical in developing nations.

– Grievance Mechanisms: The employment contracts include provisions for grievance mechanisms, allowing employees to raise concerns or complaints in a confidential and fair manner. Staff Domain is dedicated to addressing employee grievances promptly and effectively, fostering a culture of open communication and mutual respect.

– Leave Entitlements: Employees are provided with leave entitlements, including annual leave, sick leave, and other statutory leaves as per the local laws and regulations. These benefits allow employees to take time off when needed to maintain a healthy work-life balance.

Staff Domain offers clients the opportunity to review the employment contract before it is issued to the employee. This transparency ensures that clients can understand the terms and conditions under which their offshore staff will be employed, promoting trust and accountability.

We are committed to an exceptional employee experience:

All our staff are valuable members of Staff Domain’s team. We ensure our employees feel supported, connected to a wider team, and have access to a fulfilling workplace environment.

This includes:

– Health Insurance: From day one of employment, employees and their loved ones receive medical insurance coverage. This valuable benefit provides peace of mind and access to quality healthcare when needed.

– A Supportive Work Environment: Staff Domain strives to create a supportive and fulfilling workplace environment. Employees are encouraged to interact and learn from a wider team, fostering collaboration and a sense of belonging. Regular company-wide events and team-building activities further promote camaraderie and a positive work culture. And we have a lot of these. You can read about our latest summer camp here.

– Retirement Planning: Staff Domain understands the importance of financial security in the long term. We provide our staff with retirement planning options, such as superannuation or pension schemes, enabling employees to save for their future and have a comfortable retirement.

– Employee Assistance Program (EAP): Staff Domain offers an EAP, which provides confidential counselling and support services to employees and their immediate family members. This resource assists employees in managing personal and work-related challenges, promoting overall well-being.

– Recognition and Rewards: Staff Domain recognizes and rewards outstanding employee performance. Whether through performance bonuses, incentives, or other recognition programs, employees are acknowledged for their hard work, dedication, and contributions to the company’s success.

We manage the payroll ourselves

Staff Domain is fully responsible for managing and paying staff accurately and on time. We invoice clients on a monthly basis for the dedicated resources we provide. This approach ensures transparency and accountability in the payment process, mitigating any risks of exploitation.

We are committed to compliance

Staff Domain diligently adheres to local laws and regulations in the countries where we operate. We conduct market research, seek legal advice, and employ local HR experts to ensure compliance with employment standards. By surpassing industry standards and norms, Staff Domain strives to provide an exceptional employment experience for our employees.

We will always seek to improve

Staff Domain is striving for an exemplary standard in the industry by prioritizing ethical labor practices. Our commitment to direct employment, fair treatment, above market rate salaries, generous benefits including healthcare and compliance with local laws distinguishes use as a trusted partner for organizations seeking offshore staffing solutions. By choosing Staff Domain, businesses can be confident that their team has been engaged ethically and you can be confident that we’re always working hard to find more ways to do right by our people.

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