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Frequently asked questions

With a talent pool of millions of qualified, experienced professionals across multiple markets – that’s unlikely. We won’t stop until we find you the right fit for your business. Still, if you don’t find the right person, you don’t hire.

Despite all the tests, screening, and interviews we conduct, this can happen on the rare occasion – just like it can in your local market. For whatever reason – if your new hire isn’t performing as expected or required, Staff Domain will replace them for you at no extra cost within the first 3 months of being hired.

You’re in luck. Our HR and recruitment team has inducted thousands of people. We also have some of the country’s leading specialists to help guide you through the process. It’s all part of our end-to-end service for each and every client.

Staff Domain’s customer centric model is laser focused on small to medium businesses. We understand the sector and challenges business owners face with limited resources. That’s why Staff Domain is the smart place for a business like yours, to grow. We don’t lock you in to a minimum term contract. If you’re not satisfied with your experience with us, you can simply terminate your contract with 90 days notice.

The same way you know your staff are working in your local office – they’re hitting their KPIs, delivering on their outcomes and doing a good job. With remote workers, it’s best to focus on the outcomes, their general performance and responsiveness day to day.

When you focus on outcomes, you build a trusted relationship with your employee which contributes to their loyalty and tenure.

Still, some employers that may not yet be comfortable with today’s remote working model, we do have advanced biometrics so we can always tell when the staff are onsite. We also have a Work From Home compliance system and manager to monitor those working from home.

No, you are not required to stay with us for any length of time. You’re free to leave whenever the service stops providing value (although we work hard to exceed your expectations so you never will!). All that is required is the 90-day notice period.

Staff Domain only offers full time team members, 100% dedicated to you.

You can expect a recruitment marketing fee upfront. Once your new hire starts, you will receive a monthly invoice billed in your local currency for each month’s salary cost (with no mark-up) and our facility fee. Contact us to discuss your specific scenario.

Your team member is 100% dedicated to your business. You will fully manage your team day to day, just as you would your team locally. They adhere to your business policies and guidelines. We provide the facility, HR support and payroll, operations, IT & facilities support, training and development and ongoing workplace initiatives – but they work on the task and duties that you assign to them.

Your dedicated customer success manager is your central point of contact and will help you with any issues that may arise, at any time.