fbpx

Many firms view offshoring as a way to save, but cost savings isn’t the main benefit of offshore outsourcing. Today we’ll discuss the true realized benefit of offshore outsourcing—we’re talking about expanded capacity.

Expanded Capacity: The greatest realized benefit of offshoring

In the 2019 Small Business BPO Survey conducted by Clutch, the top five reasons small people outsource business processes have nothing to do with reducing costs. Four out of the top five reasons are related to expanding capacity: increasing efficiency (24%), increasing available expertise (18%), freeing up employees’ time for other tasks (15%), and increasing available resources (12%). This goes to show that businesses use Business Process Outsourcing (BPO) to free up time, expertise, and resources so they can focus on scaling up and improving their services and offerings.

For example, let’s look at the accounting industry. Bond University came out with a research last year titled Offshoring of Accounting Services in Australia (Offshoring Research). The study, which looks at the current trends in offshoring specifically in the accounting industry, talks about expanded capacity as one of the key benefits of offshoring.

“One of the key benefits of offshoring of menial tasks, and this also applies to AI tools, is that SME accounting firms can shift their business mix from compliance type activities to including more business services. Providing higher-end and arguably more interesting accounting services is a positive outcome for the onshore accounting team, the clients, and the partners.”

In simpler terms, the Offshoring Research shows that the greatest realized benefit of offshoring is being able to provide higher value and more consultative work. For some accountants, this means taking on the role of an outsourced CFO for clients. In their interviews, the researchers found that offshoring firms are often explaining to their peers how offshoring has added value to them, their businesses, and their clients’ businesses.

The Offshoring Research also dispels the belief that offshoring takes away local jobs. Contrary to the perception of firms not engaging in the practice, offshoring has allowed many SME accounting firms to grow. As a result, they’re employing more, not fewer, local accountants.

This also applies to other industries—not just accounting. In the article “Offshoring and the migration of jobs” by Gianmarco Ottaviano from the University of Bologna, he dispels the narrative that offshoring displaces local workers by providing cheap alternative sources of labor. Instead, he says the foreign market access and lower production costs allow domestic firms to increase their efficiency and expand production. This in turn creates new jobs that allow the domestic labor force to upgrade their tasks.

Cost savings are an enabler, not merely a reason

What we learn from the Offshoring Research is that while cost savings ranks as the second major benefit of offshoring, it is more of an enabler for expansion and not just a mere benefit. It makes offshoring a viable way to expand capacity, improve service levels, solve domestic skills shortages, and gain access to highly trained personnel.

Another study, “Accessing offshoring advantages: what and how to offshore,” reveals that companies with offshoring experience are more likely to lean towards more knowledge and innovation-seeking. Offshoring can help companies discover and apply new strategies, broaden the range of possibilities when making offshoring decisions, and eventually enrich their existing knowledge and technology. Only the companies who offshore simpler, less technical tasks do so to access low-cost labor.

Improved service levels and high-quality work

Here’s another thing that the Offshoring Research reveals: firms that don’t offshore perceive the quality of offshore work to be quite low. 45% of non-offshoring firms said this was a reason why they wouldn’t consider offshoring. On the other hand, those who are offshoring said improved service levels are the third major benefit of offshoring, and of the following tasks offshored, most rated at 75% and more:

These survey results show that the reality is much brighter than the grim perception of non-offshoring firms. Interviewee 2 puts good outcomes down to providing good direction:

“The quality of our offshore staff is great, and they tend to work best with clear direction, so anything we throw at them that is structured like individual tax they do just as well if not better than our in-house training staff.”

This also highlighted in the “Accessing offshore advantages” study. Offshoring companies that succeed in delivering excellent performance and minimizing interruptions are ones that provide clear directions in the form of codification and specification of procedures. They are also good at decoupling offshored activities from onshore tasks.

With proper planning, clear directions, and trust in the offshoring process, businesses can expand their capacity, widen their knowledge base, and improve their performance—the lower costs only come as a bonus.  

_____________________________________________________________________________________

An Australian Business Process Offshoring (BPO) organization focused on supporting small to medium businesses, Staff Domain, Inc. is committed to helping its partners overseas achieve cost savings and rapid growth through end-to-end offshore recruitment and operational management.

Based in Pasig City, Metro Manila, Philippines, and with offices in the United States, Australia, and Hong Kong, Staff Domain boasts the best talent who take pride in the work and the professional choices they make. The company’s state-of-the-art facility exceeds the expectations of working professionals and ensures productivity—a space where smart professionals and businesses can grow together.

Considering offshore outsourcing for your business? Visit Staff Domain to get learn more and get started.

Book a Consultation

Staff Domain News

How will offshore outsourcing impact my local team?

How will offshore outsourcing impact my local team?

"What about our jobs?" It's one of the most common questions asked by local teams new to offshoring. And it’s a fair question. When most people hear the words "offshoring" or "offshore outsourcing" – they think back to the international behemoths who cut tens of...

3 Ways WFH has set teams up for Offshoring Success

3 Ways WFH has set teams up for Offshoring Success

Work from home (WFH) and virtual teams are the new norm, and offshore outsourcing is the future. According to a recent report by Citi and the University of Oxford, WFH has led to the realisation that if a job doesn’t depend on location, it can be done offshore. This...

Staff Domain is now in South Africa

Staff Domain is now in South Africa

Staff Domain is pleased to announce that we are now operating in South Africa! This expansion is an exciting step for our company and clients – current and future. South Africa is an ideal destination for offshoring success. Home to large, educated populations with...

AUSTRALIA

Suite 43 (Ground Floor)
52 Parramatta Road
Homebush
NSW 2140
Australia

UNITED STATES

5830 E 2nd St
STE 7000 #2475
Casper
WY 82609
United States

PHILIPPINES

Level 36 Cyberscape Gamma
Topaz & Ruby Roads
Ortigas Center
Pasig City
Philippines

HONG KONG

Suite 2 Level 12A
Enterprise Building
228-238 Queen’s Road Central
Hong Kong

Staff Domain, Inc.
© 2022

Close Bitnami banner