Outsource customer service to handle complaints and enquiries swiftly with round-the-clock support, and delight your customers
In today’s fast-paced world, customers demand quick and efficient service from businesses. Their experiences with your business can make or break their loyalty and directly impacts your bottom line. That’s why having excellent customer service is not just important, it’s critical to your success. When you outsource customer service, you gain support to keep customers happy and handle issues seamlessly.
Offshore outsourcing allows businesses to have a dedicated customer service team within regular hours, or operating 24/7/365. This means that customers can reach out for assistance at any time! This will help ensure timely handling of customer enquiries or issues, leaving a positive and lasting impression of your business.
At Staff Domain, we can help you find personable, qualified customer service representatives and customer success managers for your team. Candidates are sourced and vetted by our recruitment team and selected in partnership with you.
Your staff will work out of our world-class offices in one of our international markets such as South Africa or the Philippines, where they have access to large, productive workspaces and top of the line technology. We provide an end-to-end service, so you can focus on getting to work. This includes compliance, HR, and payroll management, keeping staff loyal with great benefits and professional development, and embracing them into our unrivalled workplace culture.
Gain the benefits of offshore outsourcing – no matter how big or small your business. At Staff Domain, we offer a flexible offshoring outsourcing solution. Hire one or many staff members dependent on your business needs.
Struggling to find good candidates? Labour shortage is a massive challenge for businesses worldwide. Offshore outsourcing gives you access to a wide talent pool of customer service professionals with specialised skills and years of experience. With the candidate pool expanded, you’ll be able to find the right for your business.
Offshore outsourcing enables businesses to have dedicated customer service staff working around the clock. Thanks to the time zone differences in South Africa and the Philippines, you can find staff to work within your regular hours, or to provide after-hours support. Provide prompt, knowledgeable support to your customers whenever they need it.
Offshore outsourcing offers a significant cost savings compared to hiring professionals locally. Labour costs in South Africa and the Philippines are significantly lower, resulting in savings up to 60-70%. While you will be saving on costs, you won’t be sacrificing on talent. Offshore professionals are highly qualified, have years of industry experience familiarity with international markets, and excellent English-speaking skills.
Customer service requires a high level of engagement. Tasks like answering questions, resolving complaints, and offering advice can quickly add up in time, and become overwhelming for businesses with limited resources. By hiring offshore support, you’ll gain the resources to provide effective customer service, as well as greater capacity to focus on other aspects of the business.
We make business growth seamless.
Curious about the talent that could be on your team? Leave us your info, and we’ll send through CVs of some candidates we’ve recently hired for our clients.