UPDATED August 23, 2024: The desire to work from home in the Philippine business process outsourcing (BPO) industry skyrocketed after it became the norm during the height of the pandemic. Many employees opted to continue working from home, valuing the additional time it provides for family, friends, and personal activities.
To balance productivity with employee well-being, Staff Domain was one of the first BPO companies in the Philippines to implement a hybrid setup during the pandemic. This approach enabled us to meet the growing demand for outsourcing solutions from small and medium businesses worldwide, while also prioritising employee welfare. By doing so, we showcased the unique strengths of Filipino outsourcing—innovation, resilience, and a commitment to a supportive work environment.
Working from home in a developing nation presents significant challenges. Infrastructure issues, such as inconsistent power and internet access, can impact productivity. Additionally, some employees may not have a suitable workspace at home, making it difficult to work safely and comfortably. Shared living spaces with families and relatives can further complicate maintaining productivity.
That is why Staff Domain developed a tailored approach to work-from-home jobs that addresses these challenges. This approach ensures our employees can work safely and comfortably from home, while clients benefit from access to top talent that might otherwise be unavailable.
We considered the following factors.
1. Assessing work-from-home eligibility
Staff Domain conducts thorough infrastructure assessments and internet speed tests, during recruitment. In most cases, no issues arise. However, if problems are identified, candidates are informed that working from home is not an option. They can still proceed with the recruitment process if they agree to work from the office.
At Staff Domain, we ensure that every employee, whether working from home or onsite, can access the necessary tools for productivity and comfort. For those working from home, we provide laptops. Meanwhile, our onsite employees receive 24-inch dual monitors, ergonomic workstations, and spacious desks tailored to their office environment. We provide this equipment to maintain data security and allow us to monitor employee productivity effectively. Safety and security remain our top priorities, with all systems rigorously tested and implemented before work begins.
To maintain productivity and support for remote workers, Staff Domain appoints a compliance officer to monitor all work-from-home staff. This officer measures productivity and provides continuous support to help employees overcome challenges. If an employee experiences ongoing issues, they are required to work in the office.
Clients receive weekly productivity reports, but the primary measure of success remains the deliverables and outcomes achieved.
Hybrid working solutions enable Staff Domain, on behalf of clients, to attract and retain skilled talent. By implementing a compliant and well-structured work environment, clients are positioned to access talent that is both productive and well-supported to maintain their performance.
The approach to hybrid working adopted by remote BPO companies like Staff Domain addresses the challenges of work-from-home jobs and enhances overall business outcomes. By carefully balancing productivity, employee welfare, and compliance, these companies provide a reliable and sustainable solution for international businesses looking to leverage global talent. This strategy ensures that clients can continue to achieve their business goals with a workforce that is both adaptable and consistently delivering results.
Staff Domain’s offshore outsourcing solutions connect your business to a highly experienced global talent pool for game-changing results. Effortlessly manage your offshore workforce with our comprehensive compliance, payroll, and HR support, and benefit from fixed, transparent pricing in your local currency. Contact us today or schedule a meeting with our sales team to quickly source the right offshore team for your business.
Outsourcing to a BPO business in the Philippines has numerous benefits. The Philippines is noted for its competitive labour prices compared to its Western counterparts, which makes it more cost-effective for enterprises. Additionally, the country has many skilled professionals fluent in English, with the majority excelling in customer service and technical support. The time zone advantage allows for real-time support and seamless contact between organisations and their outsourced call centre partners.
BPO companies prioritise data security and confidentiality. To prevent unwanted access, they implement strict safeguards such as secure facilities with access-controlled offices and a strong IT infrastructure. Compliance with international data protection legislation, such as the General Data Protection Regulation (GDPR), and adherence to ISO standards are also common practices. Employees receive regular training on data security protocols and best practices to reinforce these precautions.
Remote BPO companies in the Philippines use advanced technology and infrastructure to ensure smooth operations. This comprises cloud-based data storage systems, software applications, and collaboration technologies that enable seamless remote work settings. VoIP systems, video conferencing, and instant messaging platforms make real-time collaborations between clients and teams possible. Furthermore, sophisticated security software such as anti-virus applications, encryption techniques, and firewall solutions protect sensitive data and neutralise cyber-attacks.
When cooperating with a remote BPO company, numerous factors must be considered to ensure quality and reliability. Evaluating the company’s reputation and track record via client feedback, industry awards, and case studies can help you gauge its performance. Establishing clear Service Level Agreements (SLAs) that specify service standards, KPIs, and penalties for noncompliance is essential. Maintaining open communication channels, receiving regular updates, and access to performance metrics and reports all help to increase openness and accountability.
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