People, processes, and systems are the cornerstones of a Managed Service Provider’s success. But, while systems and processes continue to improve, finding and retaining good people is an only becoming harder.
Learn why this problem is occurring and how offshore outsourcing can help MSPs combat it in this documentary with Staff Domain’s CEO Justin Pavsic, written and produced by CRN for their exclusive State of the MSP report.
CRN’s State of the MSP Report is a detailed study into the factors MSPs are faced with and expectations of their end customer. Staff Domain is proud to be a sponsor and help bring this critical information to the MSP community.
The pandemic has transformed the market for talent. And ultimately, the way businesses operate. The days of working a stringent nine-to-five have disappeared. Instead, flexibility has risen to the forefront of staff and client expectations. This shift has created significant challenges for MSPs.
With businesses running on a flexible model, work hours are spanning broad and varied times. As a result, MSPs are finding their clients are seeking a provider that offers 24/7/365 support. Level of support has become the top priority for MSP customers and being unable to meet this means risking business. In fact, responsiveness (74%) and failure to meet KPIs (69%) are the top two reasons why a customer would switch from one MSP to another.
However, meeting these demands is a not a matter of simply hiring more staff. Today’s talent market is more competitive than ever, and with rising staff demands for work-life balance, finding local talent to fill after-hour roles is becoming near impossible.
In this time of change, Intelligent Sourcing has emerged as a strong strategic move for MSPs. That is, the approach of finding the best people – anywhere. So regardless of location or time, they can provide excellent responsiveness and support to their customers.
Offshore, MSPs can find highly qualified employees for help desk outsourcing, outsource system administration, security specialists, and more. They can hire based on not only their technical needs, but also their shift requirements. Offshore outsourcing has opened the way for MSPs to take on a follow the sun mentality. This is the opportunity to provide 24/7/365 support thanks to staff working in different time zones. For example, an Australian based company can turn to staff in South Africa to fulfill after-hours demands. And ultimately, beat local talent challenges to provide high levels of service round the clock.
Staff Domain help MSPs all over the world solve talent challenges with offshore outsourcing. We do this by providing dedicated full-time resources in South Africa and the Philippines. Outsource offshore today, and gain the resources to improve responsiveness, service, and support levels tomorrow. Schedule an obligation-free consultation for a roadmap (including all costs) to offshore outsourcing.
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