Grow your IT business with offshore
In any business, pipeline is king. Prospectors, or appointment setters from the Philippines can help small and medium businesses like yours find more leads, and lock in solid business opportunities.
Often a part of a salesperson’s role, most people in business development prefer to focus on solution selling, relationship nurturing and closing deals. With an offshore solution, having a full-time appointment setter becomes an affordable to get more out of your whole sales team.
Good prospecting requires good lists. Appointment setters will ensure your prospect lists are clean, up to date and that no opportunity is forgotten.
Staff Domain understands that making a great first impression is everything. Your sales appointment setting staff will make the crucial first contact with prospective clients to introduce your products and services. Skilled but specialised salespeople in their own right, they’ll help ensure your leads are qualified, so your sales team’s time is optimised.
Discover the 3 easy steps to finding your offshore
Why offshore appointment setting tasks?
Hiring professional appointment setters allows you to take a strategic approach to your prospecting. They’ll ensure your targeting makes sense and opportunities for follow up clearly labeled and pursued.
With an individual or team verifying and calling prospects, you’ll be able to keep your pipeline full, for longer. Giving this time back to the sales team will mean more time spent developing new relationships and nurturing existing ones.
Offshoring is scalable. Every business has different requirements. Our focus on small business means we will work as hard to find you one perfect candidate – or an entire team.
Your appointment setter’s hours can align with your own hours of operation, or that of your target market. Going after the US customer? Our facility is open 24/7 and individual’s can be hired to work shifts that align with US business hours.
Improve your sales process
Staff Domain ensures that your offshore appointment setters improve the efficiency of your entire sales department. We care about your systems and processes, and help ensure your new appointment setter follows them with great efficiency.
Appointment setting is the first stage of the sales process. Done well, it has other important functions such as the appropriate briefing of the sales team. Staff Domain will ensure your new prospector is as good at keeping notes as they are at generating leads.
Have your pick of a large talent pool
As the “call center capital of the world” The Philippines has a huge talent pool of lead generation and telephone sales specialists.
There are 1.5 million Filipino professionals in the Business Process Outsourcing (BPO) industry, and 80% of them work in call centers. Like their customer service representative (CSR) counterparts, professional appointment setters are trained extensively. They know how to build rapport with their audience and do not simply read from a script or stick to a memorised spiel. They connect with your clients and are warm, sincere, but persuasive on the phone.
Staff Domain focuses on talent that have existing experience, and will find the best possible fit for your business.
The huge savings on labour and operating costs can be wisely reinvested in other areas of your sales process to enhance success. You’ll find yourself considering new sales collateral or a marketing campaign.
Don’t leave your growth to chance. Leave it to Staff Domain.
Tech Support Level 3
IT companies need client-facing technical experts to handle various highly technical enquiries from customers. When hardware or software issues are not resolved by the first two tiers of technical support, the help desks are escalated to a more senior tech support level 3 staff.
This level of support often means reaching out to local vendors like Cisco or Microsoft for problems which could not otherwise be solved. You’ll need expert and seasoned tech personnel with more intimate familiarity with these systems. They also need to have superior communication and customer service skills to handle frustrated clients and customers.
Tech Support Level 2
To truly perform in an IT Support Level 2 role, candidates require more experience and technical know-how than your first line of customer support staff. These professionals have two to five years of experience and are well-versed in various issues and problems related to computer hardware, software, or other applications.
In the 2018 report Digital Pulse by Deloitte Access Economics and the Australian Computer Society said the demand for ICT professionals will grow to 100,000 until the year 2023. This will only add to the talent gap challenges of Australian and New Zealand tech companies.
Tech Support Level 1
Regardless of the size of your IT business, if you’re offering products and services, you’ll need a reliable tech support team on the front line. IT Support Level 1 staff are there to cover the basic tech-related enquiries with customer service being equally important as technical know how.
Offshoring customer service and support helps IT companies like yours overcome the challenges of the talent gap, and the inhibitive costs of setting up a call centre.
Pre Sales Engineer
Managed Service Providers with a complex sales process or those without a sales team at all, typically need strong pre-sales engineers. These specialised professionals help clients and customers understand the system, equipment, or software they are purchasing. This role not only requires technical skills and expertise, but exceptional customer service.
Due to the desk bound nature of the job, the skillset being applicable in any nation and the IT skills shortage in Australia and New Zealand – Pre-sales engineer roles are a great fit for offshoring.
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Offshoring in 2020: Year in Review
Offshoring Research Webinar
Hear on-demand research analysis directly from the researchers behind Bond University’s ‘Offshoring of Accounting Services in Australia’ report. Listen to anecdotal stories from Aussie accounting SMEs who took part in the Offshoring Research, as you get views and guidance from an offshoring expert.
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It took quick thinking and moving, but it was the team effort that made our Work From Home roll out a success. Within 24 hours, all staff were set to be 100% productive (and most importantly safe) from home. Much to the delight of our supportive clients.
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