LEVEL 3 TECH SUPPORT

IT companies need client-facing technical experts to handle various highly technical enquiries from customers.

When hardware or software issues are not resolved by the first two tiers of technical support, the help desks are escalated to a more senior tech support level 3 staff.

This level of support often means reaching out to local vendors like Cisco or Microsoft for problems which could not otherwise be solved.

You’ll need expert and seasoned tech personnel with more intimate familiarity with these systems. They also need to have superior communication and customer service skills to handle frustrated clients and customers.

Staff Domain can find the experts you need.

The Philippines has a huge talent pool to tap into

The Philippines is a preferred location for offshore IT help desks because of the large pool of talent in the country. It has already surpassed India as the call center capital of the world. Business Process Outsourcing (BPO) companies are opening not just in the capital city, Manila, but in other urban centers around the country. There are currently over 1.5 million professionals working in BPOs and the numbers are expected to rise.

Industry experts predict that an additional 650,000 jobs for the Information Technology BPO sector will be created between 2018 and 2022.

Essential IT professionals at accessible rates

The most in demand IT services include help desk support, data center management, network and server administration and software development. 

Companies in Australia and New Zealand looking to assemble efficient IT teams with senior and high-level helpdesk support experience prefer to work with Filipinos. A senior technology professional in Australia earns AUD$60,000 to $70,000 annually. If you’re a medium-sized tech company, this is a sizeable piece of your operation’s cost. 

Offshoring helpdesk support services to the Philippines translates to labour cost savings of at least 60%. Filipino IT service desk outsourcing professionals earn roughly AUD$30,000 a year. A salary lower than the equivalent role in Australia or New Zealand. That said, IT professionals are highly paid in the Philippines and this salary grade against the lower cost of living in the Philippines makes for good income. 

Filipino IT professionals are the solution to the talent gap in Information and Communications Technology (ICT). By 2023, an estimated 100,000 ICT professionals will be needed in Australia to fill various roles.