Are you working ‘in’ or ‘on’ the business? Research by Business Owner Advisory Board, The Alternative Board, found that the average business owner spends 68.1% of their time working ‘in’ their business on day-to-day tasks, and only 31.9% working ‘on’ it. This...

Getting offshore outsourcing to work, takes work. While you may be sending work overseas, it’s important to remember that your offshore staff are part of your team. And so, require the same attention and energy you would give to staff locally. If you’re with the right...

The nature of work has transformed globally. Permanent and flexible work-from-home (WFH) arrangements are here to stay for many western nations. And it should come as no surprise, that staff in developing countries are interested in this model too. But, before you try...

Offshoring once had a reputation for cheap salaries and poor work conditions. So, it’s no wonder many people want to know what the working conditions are like before they outsource offshore. In fact, showing an interest in this helps to impress upon the industry just...

People, processes, and systems are the cornerstones of a Managed Service Provider’s success. But, while systems and processes continue to improve, finding and retaining good people is an only becoming harder. Learn why this problem is occurring and how offshore...