Meet our team of specialists, ready to support you through every step of your offshore outsourcing journey
Justin is an offshore outsourcing industry leader who has helped grow small and medium businesses around the world. He saw an opportunity to transform an industry that was built on “cheap salaries” and poor work conditions and embraced it. He believes positive employee experiences and strong organisational culture are imperative for healthy organisations.
He built Staff Domain on this ethos, an offshore outsourcing company that offers a brilliant workplace, career opportunities and a positive, world class employee experience. The Staff Domain culture is behind its ability to attract and retain top talent in the Philippines and South Africa for their small and medium business clients.
Since establishing the business in 2017, Justin has led it to unprecedented growth with multiple offices around the world and hundreds of staff. The master of problem solving and poster boy for ‘stay calm’, he led his team through COVID lockdowns, setting up his team to work from home in some incredibly remote parts of Manila in just one day with zero down time for his staff – and clients.
Justin is a true global citizen regularly traveling between Las Vegas, Sydney, The Philippines and South Africa. He now calls Manila home.
Ben makes bean-counting seem like the most exciting profession in the world. His passion for finance is infectious and his insight is invaluable.
A management accountant with 30 years of experience, Ben has worked for leading Australian brands in-house, as well as in his small practice. Ben brings small to medium businesses an exceptional perspective when it comes to growing with offshoring. Not only as a business owner but as a management accountant who has helped small to medium businesses grow for many years.
Ben works with clients to calculate and measure where offshoring will have the greatest impact on their business. He assists clients in modeling that demonstrates expected financial results and is a constant source of inspiration and ideas for those who work with him.
Ben is based out of the Staff Domain office in Homebush but frequently travels to Staff Domain’s offshoring offices around the world. When he’s not seeing clients, he is working on Staff Domain’s own growth strategies and financial obligations.
Samantha is an experienced operations leader and the Head of Strategic Operations and Execution at Staff Domain. In this role, she leads initiatives to ensure the successful execution of strategic objectives, operational performance, and compliance, driving the company’s readiness for ISO certifications and fostering interdepartmental collaboration for scalable growth.
Previously, Samantha served as Executive Operations Coordinator at Staff Domain, supporting company-wide initiatives across compliance, quality, and process improvement. Before joining Staff Domain, she spent over six years in a military-based environment in Iraq, progressing from Document Control Technician to Document Control Supervisor, where she led risk management and compliance efforts, ensuring operational readiness during high-security operations.
Samantha has also worked as a Brand Ambassador for Metanoia Marketing International and served as Vice President for the Incoming Global Exchange Programme at AIESEC in the Philippines, overseeing internships and cross-cultural teams. Her diverse background highlights her expertise in operations, project management, and strategic execution.
Emerson is an accomplished HR professional with over 14 years of experience. His background spans the BPO and recruitment industry, where he has made his mark as a respected strategic leader. Solutions-oriented and committed to excellence, Emerson has a proven track record in successfully managing organisational change. Time and time again, he’s demonstrated an ability to instil common vision within a group. And ultimately, develop passionate, dynamic teams built on trust and mutual respect. This skillset makes him a great partner for building, leading and scaling successful global teams.
Amy is an experienced recruitment professional from the UK with 15 years in the industry, having worked across London, Sydney, and Manila. She has a diverse background in agency recruitment, internal recruitment, and offshore recruitment, working with companies ranging from startups to global organisations. Amy is passionate about the offshore market, particularly in matching talented individuals with international opportunities that they might otherwise struggle to access.
An entrepreneur at heart, Amy previously founded and ran her own consultancy in Australia, FRANK, where she spent three years consulting businesses on how to offshore successfully and recruiting hard-to-find talent.
Amy cares deeply about candidate and client experience, always focusing on the 1%ers that make exceptional recruiters.
Currently, she is part of the recruitment team at Staff Domain, where the company is focused on building the best offshore recruitment team in the world. Through coaching, development, and training, Staff Domain is helping its recruiters grow and reach their full potential, becoming the best version of themselves.
Chris is a seasoned offshore outsourcing industry professional with 13 years of experience working with clients from the UK, US, and the Philippines. His background spans Quality, Operations, Customer Experience and Customer Success. Chris believes that positive employee experiences and strong organizational culture are crucial for success. His democratic leadership style values feedback and promotes two-way communication and continuous learning.
At Staff Domain, Chris is responsible for ensuring client satisfaction -- from initial engagement through onboarding and business-as-usual operations. He focuses on optimising client onboarding processes, enhancing communication strategies, and driving innovation in client success practices. Motivated by making a tangible impact, Chris leverages his expertise to foster strong client relationships and deliver exceptional service to contribute to the company's growth and mission.
Chris’s approach to client success is aligned with Staff Domain’s mission to provide exceptional outsourcing solutions. By maintaining open lines of communication, proactively addressing concerns, and consistently delivering high-quality service, he ensures that client needs are met and expectations are exceeded. His dedication to building long-term partnerships is a testament to his commitment to excellence.
Joe is a seasoned IT professional with more than a decade of experience in managing all aspects of IT and the teams involved. As the Head of IT & Facilities, Joe lends his technical expertise to ensure all staff are set up with world-class technology. He oversees hardware and software, IT infrastructure, IT asset management, software development, database, and network security. Along with managing the implementation of new technologies.
Irwin Lagman (or Wowie) is a seasoned marketing professional with over 18 years of experience spanning writing, public relations, and digital marketing. He leads strategic marketing initiatives that strengthen brand visibility and support business growth.
Before joining Staff Domain, Wowie worked with a diverse mix of organisations—from startups to multinational companies—across industries including public relations, IT-BPM, and BPO. Some of his previous works have been featured in newspapers, magazines, and online publications, with his storytelling skills playing a key role in engaging audiences and amplifying brand messages.
With a strong background in marketing, communications, and PR, Wowie is committed to crafting ways to strengthen the Staff Domain brand, and establish it as a partner of choice for firms looking for world-class outsourcing solutions.
Alfonso is a highly skilled professional with over 10 years of experience in leadership, learning, and organizational development. His expertise lies in driving strategic initiatives, fostering a culture of continuous learning, and enhancing organizational performance.
Alfonso has gained valuable experience working for both local and multinational companies across various business domains and verticals. This has equipped him with a broad understanding of different industries and the ability to adapt to varying organizational cultures and requirements.
Alfonso is adept at identifying areas for improvement, implementing change management strategies, and facilitating smooth transitions. He is proud to have designed and implemented comprehensive training programs that have empowered employees to acquire new skills and enhance their performance throughout his career.
Originating from the US, Jessica brings a dynamic blend of sales leadership, performance strategy, and organizational coaching to Staff Domain.
Her career began by shaping a company from the ground up, influencing her hands-on leadership style and deep understanding of what it takes to scale with purpose. With a strong foundation in both traditional and modern sales methodologies, she successfully built high-performing teams, led initiatives, and delivered sustainable client success.
Jessica is passionate about elevating individuals and empowering ownership by fostering a culture of growth, accountability, and support. She champions cross-department collaboration, believing that alignment is essential for achieving long-term unified success.
With a strategic mindset and commitment to excellence, Jessica is dedicated to aligning performance with purpose – building something meaningful and lasting across the global landscape at Staff Domain.
With a decade of experience in accounting and finance, Jenny has built a reputation for accuracy, integrity, and leadership. She began her career as an Accounting Analyst and, through consistent upskilling and a strong work ethic, rose to her current position as a Senior Accountant in the BPO industry. Her background spans multiple industries and financial functions, equipping her with the versatility to manage complex accounting environments.
Jenny’s core strengths lie in financial reporting, tax compliance, budgeting, and team leadership. She is particularly skilled in streamlining processes to improve efficiency and ensure compliance with local and international standards. Her ability to translate numbers into actionable insights makes her a trusted advisor to both finance and operations teams.
Beyond the numbers, Jenny is passionate about mentoring junior accountants and fostering a collaborative team culture. She thrives in dynamic environments and is committed to driving financial stability and operational excellence for every business she supports.
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