Efficient operations and exceptional customer service are paramount to Bluefit’s—a leading provider of leisure centres and independent swim schools across Australia—success. To meet these demands, Bluefit partnered with Staff Domain to leverage offshore talent in the Philippines that has become an integral part of their operations.
Yvette, who manages Bluefit’s call centre team, shared how the offshore team has been instrumental in their success:
“We really need a team, which is our team here in the Philippines at Staff Domain, who can really assist with calling all the inquiries for people ringing up to inquire about enrolling their children in swim school.”
“We talk about the Bluefit family, and they are part of the Bluefit family. I hope they feel like even though they’re not in Australia, they are part of the Bluefit family.”
Through their partnership with Staff Domain, Bluefit has elevated their customer experience while maintaining a strong, supportive culture across borders. The results speak for themselves, with client satisfaction and operational efficiency at an all-time high.
Interested in how offshore support can transform your business operations? Stay tuned for the full case study.
