Why Outsource?

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Why Outsource?

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Staff outsourcing via a BPO was once a privilege accessible only to big corporates. Today, outsourcing your end-to-end managed operations is becoming the rule rather than the exception, in order to gain a competitive edge and save on business costs.

To start with the basics, the acronym BPO stands for ‘Business Process Outsourcing’. By utilising a BPO locally, or more usually offshore, businesses can drive efficiencies across their operations, production, and costs. Generally, it is “back office” operations and responsibilities of a specific business process that are outsourced to a third-party service provider.

In the developed world, offshore outsourcing dates back to the 1960’s, specifically within the manufacturing industry. Fast-forward almost sixty years and the rise of technological advances and globalisation has made outsourcing a necessary option for businesses to sustain service levels and satisfy the needs of today’s customer.
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In response to the need for a faster paced business environment, BPOs are expanding globally and connecting businesses to offshore employees from a new and diverse mix of countries. BPO hubs had originally been developed in India, China, and Malaysia. Now, there are major hubs operating out of the Philippines, Eastern Europe and, more recently, South Africa. Recruiting highly educated talent and managing end-to-end operations, all for a fraction of the cost that businesses could incur locally.

In addition to expanding global BPOs, there is a need for agility and flexibility through the concept of seat leasing. Your business can now set up an office space for your offshore team or rent singular seats with no lock-in contracts and at a cost-effective price.
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What is Seat Leasing?

Seat leasing enables businesses to rent seats or office space for their offshore employees. Generally, businesses prefer to work with established outsourcing centres.

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Why Seat Lease?

Opting to seat lease frees up your working capital and time, allowing you to put more resources into growing your business.

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Australian Businesses are positioned for further growth but are challenged by time consuming and costly resource demands, slowing their ability to either sustain or expand their operations.

There are over 2.2 million businesses actively trading in Australia, which is up 3.1% since 2016, and the GDP growth rate is expected to trend at 0.80% by 2020. Local Australian businesses are under more pressure than ever to sustain the pace of their customer needs, and maintain an affordable competitive edge. This pressure has exacerbated over the past decade with new global competition entering the market, with the ability to deliver products and services at scale and at competitive price points.
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Many Australian businesses that have utilised offshore outsourcing are reporting huge returns and continued growth. These returns are due to business cost savings, time savings, and flexible end-to-end operation setup and management. By outsourcing back-end tasks to BPOs, businesses are now also able to re-direct investment into local resources for roles like sales and marketing that are designed to further drive the expansion and development of the business.
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Five Advantages of Outsourcing

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To enable growth and seek a competitive advantage, many Australian businesses are looking to attain employee resources via offshore-managed business operations service providers.
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There are many advantages to outsourcing general process tasks or professional services. We have identified five key advantages that can be applied, in most cases, to all businesses that outsource.
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By outsourcing to an offshore BPO, businesses can drive cost savings across infrastructure, operations, and salaries due to the local award wage differences in Australia.
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Offshore teams work towards your business requirements and preferred appointed hours. You may also have access to 24/7 support and account management.
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By outsourcing, you could receive end-to-end operational support, so you feel confident that your outsourced team is managed effectively, while they work towards your business projects and goals.
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Business owners often state that their back office operations expanded very quickly during their key growth periods. Sometimes, this expansion can cause disruptions to the core activities that made your company successful in the first place. Utilising a BPO can help to mitigate this, and enable you to focus.
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Outsourcing offshore does not mean you are accessing under skilled or un-educated staff. In fact many offshore resources are as highly skilled and educated as Australian professionals. In some instances, you may find your offshore staff have a higher level of education and deliver equal, if not more, value to your business.
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Stay One Step Ahead of The Competition with Staff Domain.

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Contact us today for your free consultation and find out how we can support you as you start your outsourcing experience.

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