IT Technical Support

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IT Technical Support

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Staff Domain understands the range of situations that can arise in IT Technical Support, requiring both hard and soft skills. Through years of accumulated experience, our staff are well-equipped to deal with cases that may involve the configuration and installation of computer systems, technical problems, basic assistance & instruction, and the diagnostic of hardware and/or software glitches and issues.
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By outsourcing IT support to Staff Domain, our expert team ensures that your systems are up and running so you can focus on utilising your equipment to add value to your business.
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Example
Job Description

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Technical Support Representative Job Responsibilities
Offer support and technical assistance to customers who are using software, hardware, or other computer systems and need help completing tasks or troubleshooting problems through diagnostic tests and remote access to their computers.

Technical Support Representative Job Duties

  • Responding to queries via chat, email, or phone
  • Training other staff members on troubleshooting and diagnosing problems
  • Writing, editing, and revising training manuals for new and updated software and hardware
  • Providing technical assistance for questions and problems
  • Resolving problems with networks and other computer systems
  • Diagnosing system errors and other issues
  • Following up with customers to ensure full resolution of issues
  • Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods
  • Running reports to analyse common complaints and problems

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  • Installing or changing software to fix issues
  • Remotely accessing hardware or software for clients to make changes and fix problems

Technical Support Representative Skills and Qualifications

  • Strong Computer Skills and the Ability to Troubleshoot and Diagnose Problems
  • Familiarity with both PC and Mac Hardware and Software
  • Experience with Network Repairs and Analysis
  • Good Customer Service Skills
  • Ability to Communicate Effectively to help customers fix their issues and feel satisfied with the experience
  • Writing and Editing Skills to aid in writing and updating manuals
  • Education in Computer Repairs and how to Troubleshoot Problems (some jobs may require a degree from a university or technical school)
  • Specific Knowledge of other required Computer Systems for different work environment

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Five Advantages of Outsourcing

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To enable growth and seek a competitive advantage, many Australian businesses are looking to attain employee resources via offshore-managed business operations service providers.
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There are many advantages to outsourcing general process tasks or professional services. We have identified five key advantages that can be applied, in most cases, to all businesses that outsource.
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By outsourcing to an offshore BPO, businesses can drive cost savings across infrastructure, operations, and salaries due to the local award wage differences in Australia.
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Offshore teams work towards your business requirements and preferred appointed hours. You may also have access to 24/7 support and account management.
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By outsourcing, you could receive end-to-end operational support, so you feel confident that your outsourced team is managed effectively, while they work towards your business projects and goals.
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Business owners often state that their back office operations expanded very quickly during their key growth periods. Sometimes, this expansion can cause disruptions to the core activities that made your company successful in the first place. Utilising a BPO can help to mitigate this, and enable you to focus.
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Outsourcing offshore does not mean you are accessing under skilled or un-educated staff. In fact many offshore resources are as highly skilled and educated as Australian professionals. In some instances, you may find your offshore staff have a higher level of education and deliver equal, if not more, value to your business.
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Stay One Step Ahead of The Competition with Staff Domain.

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Contact us today for your free consultation and find out how we can support you as you start your outsourcing experience.

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