Grow your e-commerce business with offshore
LOGISTICS SUPPORT REPRESENTATIVES (LSR)
If you have plans to grow and expand your company, a well-managed team of offshore logistics customer service representatives is worthy of sincere consideration. A team of experienced representatives will help you scale, keep pace with customer demands and outperform your competitors – without making a big dent in your payroll.
Why offshore your logistics customer support representatives?
Australia’s e-commerce market is currently the 10th largest in the world by revenue. There are 20.3 million online shoppers, which means 80.8% of people in Australia are shopping online. In the very near future, 1 out of every 10 items will be purchased from ecommerce stores. The industry is predicted to be worth $A35.2 Billion by 2021. In New Zealand, the industry is already generating five billion dollars in revenue.
Get ahead of the curve and invest in a logistics support team that can support you as you grow.
Today, the offshoring market in the Philippines is mature. You will find great talent that can perform the logistics support representative role with skill and determination.
An offshore team of logistics customer service representatives will carefully look after your supply chain and decrease – if not totally eliminate – waste in materials and time. Efficient tracking guarantees that your products are delivered to the right person, location, on or before the agreed delivery date, to keep customers happy and satisfied.
Discover the 3 easy steps to finding your offshore
LOGISTICS SUPPORT REPRESENTATIVES (LSR)
Experience positive business results
No matter where you’re based or the distance from your customers, consumers still expect to receive their orders quickly. Staff Domain can find, attract and nurture expert offshore logistics customer service representatives to monitor your product’s movement and delivery. Your outsourced logistics team can work round-the-clock to deliver quick and safe shipping.
In the e-commerce world, faster processing and delivery leads to more satisfied customers and lower inventory carrying costs.
A growth partner, not just a recruiting one
Staff Domain’s customer support outsourcing can help keep costs down and push your profits higher. Experienced logistics professionals look for the best price for importing or shipping, warehousing and delivery of various items. They can even help your company source better and cheaper raw materials from overseas. This can help you get ahead of the competition by allowing you to offer a lower product price without sacrificing your margins.
Recruit the best customer service representatives
Staff Domain’s call center outsourcing services operates from a state-of-the-art facility in the Ortigas Central Business District. Your offshore logistics team will be working there, exclusively for you and your business. They’ll have amazing internet speeds and business grade computers plus advanced telephone systems so they can place and receive calls to and from anywhere in the world.
You won’t have any trouble communicating with them – jump on a phone or video call. Have your offshore team join your all staff meetings from the privacy of our huddle rooms with large TV monitors. You’ll hardly notice that they’re not in your office.
Be it one team member or a whole squad, they’ll be working alongside you and your local staff. The time difference is nominal, and offshore logistics customer service representatives are happy to take on the early shift.
The average salary for a local logistics specialist is AUD$67, 249 per year, but you’ll be paying much less than that if you offshore the work to the Philippines. You’ll also enjoy the flexibility of adding more people as soon as your business grows.
Visual communication plays an important marketing and communication function in digital and traditional marketing. Among outsourced industries, offshore graphic design services teams are in high demand for their skills and experience. A graphic design professional in Australia typically earns $52,521 per year, and that’s just for the entry-level positions. You can hire a graphic design services professional in the Philippines for just 40% of that. These staff are qualified and have high-value skills in Illustration, Photography, 3D Design, Multimedia Arts, and Animation that your business can benefit from.
Digital marketing continues to grow at lightning speed, as marketing agencies, or marketing departments rush to grab the best talent. Whilst marketing agencies have an eagle eye that can spot the right skillset required a mile away, small to medium businesses that are yet to develop a marketing team – or have a lean one – might struggle to identify the skills they need.
Customer Service Representatives (CSR)
The Philippines is still number 1 in offshore call center services. Companies seeking offshore customer support services from across borders look to the Philippines because of the high level of English language proficiency and common understanding of Western culture and idioms. Filipinos are also highly-regarded for their excellent work ethic and professionalism.
Content creation is one of the most in-demand marketing services today thanks to the explosion of digital marketing. Whether you’re a marketing firm that is expanding, or a business that wants to develop content in house – access to experienced and highly-skilled content writers is essential. Staff Domain can help you find and retain the best outsourced content writers who can tell your story in the most effective and engaging way.
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Offshoring in 2020: Year in Review
Offshoring Research Webinar
Hear on-demand research analysis directly from the researchers behind Bond University’s ‘Offshoring of Accounting Services in Australia’ report. Listen to anecdotal stories from Aussie accounting SMEs who took part in the Offshoring Research, as you get views and guidance from an offshoring expert.
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It took quick thinking and moving, but it was the team effort that made our Work From Home roll out a success. Within 24 hours, all staff were set to be 100% productive (and most importantly safe) from home. Much to the delight of our supportive clients.
43/52 Parramata Road
Level 36 Cyberscape Gamma
Topaz & Ruby Roads
Ortigas Center, Pasig City
Suite 2, Level 12A
228-238 Queen’s Road Central
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