Grow your e-commerce business with offshore
CUSTOMER SUPPORT REPRESENTATIVES (CSR)
The Philippines is the leading destination for offshore call center services. Companies seeking offshore customer support services from across borders look to the Philippines because of the high level of English language proficiency and common understanding of Western culture and idioms. Filipinos are also highly regarded for their excellent work ethic and professionalism.
Staff Domain is committed to providing excellent offshore customer support to help businesses scale and succeed. Australian and New Zealand companies can take advantage of offshore customer service teams to lock in plans for growth and expansion.
Why offshore customer support roles?
Call center outsourcing allows SMEs to have a dedicated customer care service either within regular working hours or available 24/7. Depending on the industry and the markets in which they operate, some companies require call, email, chat or instant messaging support around the clock. Outsourcing your call centre means you can avoid the costs and challenges of running a 24/7 call center facility.
Discover the 3 easy steps to finding your offshore
CUSTOMER SUPPORT REPRESENTATIVE (CSR)
State of the art facilities
Staff Domain offers a fully operational state-of-the art facility for offshore customer service. We can support your business with both inbound and outbound call center services. We have the best internet speeds and a tech set-up most Australian offices would be envious of. Our advanced digital phone switches and telephone systems ensure crystal clear audio and continuous communication with customers.
Staff Domain has also set up contingency plans in case of power outages or other unforeseen circumstances so your business can continue uninterrupted. We also have invested extensively on secure technologies to protect the privacy of sensitive financial data of our clients and their customers. Records are backed up securely and discreetly every day.
Filipino’s are inherently good with people
Filipinos are recognised as the best offshore customer support providers in the world. Besides being hard working and always willing to go the extra mile, they are inherently caring, courteous and sincere in their desire to assist. They go out of their way to help solve a problem or handle an inquiry.
Besides being warm and personable, Filipinos are highly educated and very good English speakers. The country has a high literacy rate of over 96%. English mastery and effective communication are the two primary reasons why companies choose Filipinos for contact center outsourcing.
Filipino call center agents speak with barely any noticeable accent. They have exceptional listening skills, which is of the utmost importance when communicating with customers.
Local office, global staff
Your offshore team works as an extension of your business. Staff Domain’s call center outsourcing solutions work flawlessly with each company’s daily operations while solving both staffing and logistics needs. Brilliant and truly sincere customer service establishes trust and creates a great customer experience for your client base. Don’t leave it to just anyone, leave it to Staff Domain.
Logistics Support Representatives (LSR)
If you have plans to grow and expand your company, a well-managed team of offshore logistics customer service representatives is worthy of sincere consideration. A team of experienced representatives will help you scale, keep pace with customer demands and outperform your competitors – without making a big dent in your payroll.
Visual communication plays an important marketing and communication function in digital and traditional marketing. Among outsourced industries, offshore graphic design services teams are in high demand for their skills and experience. A graphic design professional in Australia typically earns $52,521 per year, and that’s just for the entry-level positions. You can hire a graphic design services professional in the Philippines for just 40% of that. These staff are qualified and have high-value skills in Illustration, Photography, 3D Design, Multimedia Arts, and Animation that your business can benefit from.
Digital marketing continues to grow at lightning speed, as marketing agencies, or marketing departments rush to grab the best talent. Whilst marketing agencies have an eagle eye that can spot the right skillset required a mile away, small to medium businesses that are yet to develop a marketing team – or have a lean one – might struggle to identify the skills they need.
Content creation is one of the most in-demand marketing services today thanks to the explosion of digital marketing. Whether you’re a marketing firm that is expanding, or a business that wants to develop content in house – access to experienced and highly-skilled content writers is essential. Staff Domain can help you find and retain the best outsourced content writers who can tell your story in the most effective and engaging way.
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Offshoring in 2020: Year in Review
Offshoring Research Webinar
Hear on-demand research analysis directly from the researchers behind Bond University’s ‘Offshoring of Accounting Services in Australia’ report. Listen to anecdotal stories from Aussie accounting SMEs who took part in the Offshoring Research, as you get views and guidance from an offshoring expert.
Locked down, set up and 100% operational
It took quick thinking and moving, but it was the team effort that made our Work From Home roll out a success. Within 24 hours, all staff were set to be 100% productive (and most importantly safe) from home. Much to the delight of our supportive clients.
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