Customer Support Services

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Customer Support Services

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Ranked #1 in offshore voice-based outsourcing services, the Philippines is widely accepted as the best source for proficient English language speakers with neutral accents that includes a common understanding of Western idioms and culture. With over 70% of BPO revenue generated from voice-based services, the Filipino outsourcing industry is largely consolidated by call centres.
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Staff Domain ensures reliable Customer Support outsourcing that grants your business the access to specialised knowledge of call centre operations for key industries. Our team of highly-competent Customer Support experts will adapt their skills to your requirements, providing your company with invaluable insights and plans that can only be achieved through years of onsite experience.
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Example Job Description

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Customer Service Representative Job Responsibilities:
Contribute to great customer services and the ability to meet the needs of clients who need assistance. Provides customer service support to customers calling, emailing, live chatting or instant messaging the team.

Customer Service Representative Duties:

  • Prioritise and process customer orders and requests submitted by telephone, email, live chat or instant message
  • Investigate and resolve customer complaints and resolve complaints quickly and patiently, including assistance of customers who may have received their orders late, have received thewrong order or have received faulty products
  • Maintain thorough and accurate customer service records
  • Keep confidential records and financial information private and secure
  • Learn how to use database systems and technology to deliver great customer care
  • Liaise with company suppliers to arrange collections, deliveries item repairs, correspondence and email management as needed
  • Work as part of the sales team to drive positive company sales results
  • Help customers register online and process their orders
  • Check product availability for customer orders and order or restock items if necessary to satisfy the customer

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  • Assist financial department with customers on security checks, accounting enquiries or flagged accounting issues raised by the customer
  • Communicate with customers about their orders, including any delays or changes in delivery

Customer Service Representative Skills and Qualifications:

  • Friendly
  • Patient
  • Able to Work in a Fast-Paced Environment
  • Able to Work as a Team
  • Attentive to Detail
  • Able to Work on Deadline
  • Able to Prioritize Customer Orders
  • Critical Thinker
  • Problem-Solver
  • Listening Skills
  • Accurate Record-Keeping

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Five Advantages of Outsourcing

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To enable growth and seek a competitive advantage, many Australian businesses are looking to attain employee resources via offshore-managed business operations service providers.
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There are many advantages to outsourcing general process tasks or professional services. We have identified five key advantages that can be applied, in most cases, to all businesses that outsource.
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By outsourcing to an offshore BPO, businesses can drive cost savings across infrastructure, operations, and salaries due to the local award wage differences in Australia.
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Offshore teams work towards your business requirements and preferred appointed hours. You may also have access to 24/7 support and account management.
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By outsourcing, you could receive end-to-end operational support, so you feel confident that your outsourced team is managed effectively, while they work towards your business projects and goals.
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Business owners often state that their back office operations expanded very quickly during their key growth periods. Sometimes, this expansion can cause disruptions to the core activities that made your company successful in the first place. Utilising a BPO can help to mitigate this, and enable you to focus.
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Outsourcing offshore does not mean you are accessing under skilled or un-educated staff. In fact many offshore resources are as highly skilled and educated as Australian professionals. In some instances, you may find your offshore staff have a higher level of education and deliver equal, if not more, value to your business.
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Stay One Step Ahead of The Competition with Staff Domain.

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Contact us today for your free consultation and find out how we can support you as you start your outsourcing experience.

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