Appointment Setters

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Appointment Setters

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Staff Domain’s approach to Appointment Setting services ensures a professional step-by-step breakdown of the sales process, all of which are accompanied by a specialised expert to guide your business to success.

Rather than relying upon one individual to build prospective clients, screen them, pinpoint potential buyers in need of your product or service as well as have the capacity to make the buying decision, make the appointment and proceed with the sale, our team at Staff Domain can perform a multitude of appointment-related tasks.

Through these measures, your sales team can be optimised in their operations and switch their primary focus on closing the sale at the end of qualified leads.
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Appointment Setting Tasks include:

  • Analyse social media networks and gather critical data to construct a responsive list
  • Following up on prospective leads to guide them through the pipeline
  • Designating a specialist Appointment Setter to engage pre-qualified leads; planning for future face-to-face or telephone-based appointments for your sales team

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Example
Job Description

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Appointment setters perform the administrative role. They are constantly engaged to support the sales function of a business which includes contacting the cold or warm sales that is geared for the purpose of making the first contact with prospective customers or clients. Part of their job is to also function as telemarketers but not actually closing a sale over the phone.

Appointment Setter Duties Include

  • Incoming Calls – this includes taking incoming calls from prospective clients or customers and they are setting appointments for a sales representative to meet with each individual
  • Outgoing Calls – making outgoing calls are being done by most appointment setters by way of lists made by people who express interest through websites, e – mail, or direct mail coupons or through automated dialing systems
  • Data Entry – Encoding or entry of data is an additional duty of an appointment setter as he or she lists any appointments he or she has made throughout the day

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  • Call a predetermined contact number of prospective clients and introduce them to the products or services being offered by the company. Their main objective is to set up a meeting or call between the potential customer and a member of the sales representatives

Appointment Setter Skills and Qualifications

  • Possess excellent communication and interpersonal skills since they are working mainly over the phone as the first contact of clients
  • Pleasant and professional working ethics
  • Attentive to detail
  • Highly organized and process oriented
  • Moreover, aspirants should conform to the standards of technical proficiency as numerous organizations employ compute – based scheduling software
  • Sales experience is preferred
  • High school or college graduate

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Five Advantages of Outsourcing

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To enable growth and seek a competitive advantage, many Australian businesses are looking to attain employee resources via offshore-managed business operations service providers.
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There are many advantages to outsourcing general process tasks or professional services. We have identified five key advantages that can be applied, in most cases, to all businesses that outsource.
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By outsourcing to an offshore BPO, businesses can drive cost savings across infrastructure, operations, and salaries due to the local award wage differences in Australia.
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Offshore teams work towards your business requirements and preferred appointed hours. You may also have access to 24/7 support and account management.
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By outsourcing, you could receive end-to-end operational support, so you feel confident that your outsourced team is managed effectively, while they work towards your business projects and goals.
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Business owners often state that their back office operations expanded very quickly during their key growth periods. Sometimes, this expansion can cause disruptions to the core activities that made your company successful in the first place. Utilising a BPO can help to mitigate this, and enable you to focus.
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Outsourcing offshore does not mean you are accessing under skilled or un-educated staff. In fact many offshore resources are as highly skilled and educated as Australian professionals. In some instances, you may find your offshore staff have a higher level of education and deliver equal, if not more, value to your business.
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Stay One Step Ahead of The Competition with Staff Domain.

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Contact us today for your free consultation and find out how we can support you as you start your outsourcing experience.

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